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FAQ

Frequently Asked Questions List
What is WushuKicks.com all about?
What is Wushu?
Why buy shoes from WushuKicks?
Where is my order? When will it arrive?
Why bother training with shoes?
What is my shoe size? / What is the right shoe size for me?
What is the difference between martial arts shoes and my normal sneakers?
How can I save on shipping costs?
Do you ship internationally? Do you ship outside of the United States? (For Canada orders)
Can I drop by to try on some shoes? / Can I drop by to make a return?
What is your return policy?
Where do I send the return or exchange item and how do I handle shipping?
What forms of payment do you accept?
Do I need a PayPal account to purchase from this store?
How do I pay with Credit Card?
Forgot your PayPal Password?  
How secure is this store?
Why is my order taking so long?
I am a retailer and would like to sell wushu supplies. Do you sell wholesale?
I like wushu so much. Where Can I Learn Wushu?
 
(scroll down for answers below - questions listed in same order)

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What is WushuKicks.com all about?

WushuKicks.com is really about making and providing quality martial arts supplies and martial arts accessories ranging from our focus of martial arts shoes, wushu supplies and content, and mma gear. Our content, products and customer service range to all martial artists whether they practice kung fu, wushu, karate, taekwondo, tai chi, judo, jiu jitsu, muay thai, mma, mixed martial arts or any other style.

We are a leading supplier for martial arts schools across the United States, Canada, and Australia. WushuKicks sponsors and is supported by US national wushu team members, World Wushu Champions who are ranked #1 in the world, as well as taekwondo US national team members!

For more information read our About Us.

What is Wushu?

Wu Shu literally translates to "military arts" or martial arts. It applies to all styles of martial arts. Wushu Kicks translates to Martial arts shoes or.. wushu shoes!

Over time a modern form of Chinese martial arts also developed purely to promote athleticism and competition. This became known as modern wushu.

Recently, modern wushu has permeated movies such as 'The Matrix' and 'Charlie's Angels' with five time China National Wushu Champion Jet Li as a dominant spokesperson and representative of wushu, wushu has slowly grown to over 88 countries and even the Olympic stage through it's recognition by the International Olympic Committee, IOC for the 2008 Beijing Olympics.

Why buy shoes from WushuKicks?

Wushukicks.com specializes in martial arts shoes. Unlike other martial arts depots or suppliers we focus our time and expertise on finding you top quality shoes most suitable for your martial arts needs. We pride ourselves on providing high quality shoes that will fit your feet the right way.

Where is my order? When will it arrive?

Rest assured that your order of shoes and/or gear is on its way. Promptly after you place your order- either the same day or the next business day we process your order and send it to shipping. The shipping department sends it off via standard shipping so it arrives roughly 5-10 business days after it is shipped out. Feel free to email us if 10 business days has passed and you have not received your order. We hate waiting too!

For Budosaga shoes and any other custom made product, orders will take longer as they are custom made and then shipped out. Please allow roughly 3-6 weeks.

Why bother training with shoes?

They provide more support to prevent injury and help you train by increasing stability and balance. Shoes also help improve jumping techniques and are needed for outdoor trainings, performances, and competitions because it cushions your feet to prevent wear on your knees and ankles!

What is my shoe size? / What is the right shoe size for me?

For martial arts shoes you generally want a snug fit. If you are buying leather martial arts shoes they will contour to your feet and stretch a little after a few weeks of training with them. Every manufacturer may have a slight variation in shoe size from brand to brand, but below we have included our shoe sizing that should work for the shoes we carry.

If a "Women's Size" is not indicated on the particular shoe shop page, all sizes from the drop down selection are in "Men's Size". Use the chart below to determine the right shoe size for you. We do not carry any larger sizes.

This is the shoe sizing for the popular feiyue shoe brand that we carry.

Wushu Shoes - Size conversion chart
Feiyue
31
32
33
34
35
 
Children
1/2
2
2 1/2
3
4
 
Feiyue
36
37
38
39
40
41
42
43
44
45
46
47
Men
5
5 1/2
6
7
8
8 1/2
9
10
10 1/2
11
12
12 1/2
Women
6
6 1/2
7
8 1/2
9 1/2
10
11
11 1/2
12
12 1/2
13

What's the difference between martial arts shoes and my normal sneakers?

Martial arts shoes are specifically designed for martial arts training purposes. They are lighter for faster kicking as opposed to normal shoes which can be big and bulky. Perhaps the MOST important difference is that they are designed to prevent injury and improve performance. The soles are specifically designed to be thin so you don't roll your ankle, yet provide you with the most support for jumping and wear on your ankles and knees.

How can I save on shipping costs?

We offer flat rate for shipping within the US so combine and order multiple items at one time to save on shipping!  (International Orders see below)

Do you ship internationally? Do you ship outside of the United States?

Due to complications with customs fees and regulations, we currently only ship within the United States and Canada.

Canadian shoppers will be responsible for any customs regulations and customs fees which may be in addition to our standard flat shipping rate. If an order is delivered to Canada but rejected by the buyer, it remains stuck in customs and your order can not be refunded.

Can I drop by to try on some shoes? / Can I drop by to make a return?

We have various offices and warehouses, but unfortunately we do not have a showroom or retail store designed for customers. We are mainly an online focused shop and this helps us to keep costs down in order for us to pass the savings on to our customers.

What is your return policy?

Because we strive for customer satisfaction and to find you the most appropriate fit in martial arts shoes, if you are unsatisfied with your shoes for any reason send them back within 30 days of your purchase in new or like-new condition for a full refund on the product. You must email us your order number and include a tracking number on your return item to ensure a proper refund is processed.

There will be no returns for custom or special orders. Custom or special order would involve some sort of email asking for a special request so if you have not emailed us for a special request then your order is 100% refundable and satisfaction guaranteed!

Where do I send the return or exchange item and how do I handle shipping?

We have a few shipping locations. Unless otherwise specified by a customer support representative on The WushuKicks Team, please send all returns and exchanges to:

WushuKicks Inc.
1005 E. Las Tunas Dr. #307
San Gabriel, CA 91776

For exchanges - Include your order number, indicate the items your are exchanging, include the replacement items you would like in exchange. For US customers, you MUST paypal team@wushukicks.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it $10 for our additional cost to ship the replacement items or include $10 cashiers check made to WushuKicks Inc. For international orders, please simply return the item and make a reorder if you would like a different size or product. Please email team@wushukicks.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it the tracking number when you have shipped out the items to us. Exchanges and returns without tracking numbers will not be accepted

For returns - Include your order number and the reason for return. Please email team@wushukicks.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it your tracking number when you have shipped out the items to us. Exchanges and returns without tracking numbers will not be accepted. We do not accept returns on custom or customized orders.

For shipping - Unless the item shipped to you was a wrong item due to shipping error, all return shipping will be handled by the buyer. You may freely exchange an item that does not fit or is not the right shoe for your martial arts style. We do not have any restocking or processing fees of any nature, however the customer will be responsible for shipping costs on shipping the items to our location and for us to ship any replacement items back the customer.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, Diners Card, JCB, or regular account payments through our Credit Card processing or PayPal. We also accept Google Checkout payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. 

How do I pay with Credit Card?
I don't see where it allows me to pay with credit card.

Select credit card and fill in your information or if you want to pay with credit card through paypal - Click the "Continue" link on the payment page. You do not have to log in to paypal.

Forgot your PayPal Password?  

Visit this link - https://www.paypal.com/us/cgi-bin/webscr?cmd=_forgot-password&from=PayPal to retrive your password and continue shopping.

How secure is this store?

This store is an authorize.net verified merchant. We are also recognized by Google as a safe and accepted online merchant! We use PayPal as an option for fast and easy secure online payments and PayPal automatically encrypts your confidential information in transit from your computer to theirs. Our site uses Secure Sockets Layer protocol (SSL) with a 256-bit encryption verified at and provided by GoDaddy.com. You will notice the "https" when you enter any sensitive information in our checkout area. The extra 's' stands for security at WushuKicks.com.

Why is my order taking so long?

First of all, your order should be received promptly according to our shipping policy and your location.

However, if you requested a custom ordered shoe or product that is in high demand it will take longer because those orders may be being custom designed/made for you and then shipped to get quality checked to ensure the best quality and fit and then finally to your doorstep. If for any reason you are concerned about your order and have not received anything within 5-10 business days feel free to email our helpful staff at team@wushukicks.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it  and we will be happy to have someone follow up on the status of your order. We know you are eager to get training with your new kicks!

I am a retailer and would like to sell wushu supplies. Do you sell wholesale?

We do sell wushu and martial arts supplies wholesale. Please email your business license or reseller's permit to team@wushukicks.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Include your name, business name, address, contact number, and the product(s) you are interested in and we will get back to you regarding pricing and other information as soon as possible.

I like wushu so much. Where Can I Learn Wushu?

If you happen to be in the Southern California area, (Los Angeles, Hollywood, West LA, San Gabriel, Pasadena) we can refer you to WushuKicks Private Martial Arts Lessons. For more information visit http://www.wushukicks.com/classes

If you are in any other area and are interested in wushu lessons still feel free to contact us and we will refer you along to any good instructors we know in your area. Thank you!

 

WushuKicks Testimonials

"Wushukicks were absolutely a pleasure to shop from. Online shopping is tricky - especially when youre buying internationally - but with consistent communication and friendly service I was put at ease and able to purchase the coolest pair of footwear. I will be returning for my next pair."

-Alex K. (London, United Kingdom)

 
"Noticed you increased your variety to more martial arts weapons and equipment! Great selection at affordable prices! Keep it up!"
-Jason Y. (New York, NY)
 
"Regarding your website, I found it easy to navigate and easy to find what I wanted.  Prior to your website, I visited three others and none of them were easy to navigate.
Thanks,"
-Marsha B. (Waukee, IA)
 

"Dear WushuKicks Team,
Everything went very well with my previous order.  Everyone loves their shoes.  Thank you so much for responding to email questions so quickly.  My first order even arrived sooner than expected.
Thank you,"

-Amy S. (Phoenix, AZ)

 
Hey just wanted to let you know that these shoes have really been working out for me. I feel like I got great deal from you guys because I got the shoes a few days from when I ordered them and then I was able to practice right away in them.
They feel great and wearing better shoes does make a difference in my practices.
Thanks!"

- Dennis C. (Los Angeles, CA)